Program Manager
Armada
Operations
Bellevue, WA, USA
USD 102,396-127,995 / year + Equity
About the Company
About the Role
We’re looking for a Program Manager to sit at the critical intersection of R&D and Customer Success. In this role, you will ensure that customer needs directly inform product development, while enabling seamless delivery, deployment, and ongoing success in the field.
You’ll drive cross-functional programs that translate real-world customer challenges into prioritized R&D initiatives, ensuring our solutions are not only innovative—but operationally effective and customer-ready.
Location. This role is office-based at our Bellevue, Washington office.
What You'll Do (Key Responsibilities)
Program Leadership & Execution
- Lead end-to-end programs connecting R&D, Product, and Customer Success
- Define program scope, timelines, milestones, and success metrics
- Drive execution across hardware, software, and deployment workstreams
Voice of the Customer
- Translate customer feedback, field insights, and support data into actionable requirements
- Partner with Customer Success and Support teams to identify recurring issues and opportunities
- Ensure customer use cases are embedded into R&D prioritization and testing
Cross-Functional Coordination
- Act as the connective tissue between Engineering, Product, Customer Success, and Operations
- Facilitate clear communication, alignment, and decision-making across teams
- Manage dependencies, risks, and trade-offs across multiple initiatives
Deployment & Field Readiness
- Ensure new products and features are ready for real-world environments
- Partner on pilot programs, beta deployments, and customer rollouts
- Identify and mitigate risks related to field performance, reliability, and usability
Process & Operational Excellence
- Build and optimize processes for intake, prioritization, and program tracking
- Establish dashboards and reporting for program health and outcomes
- Drive continuous improvement in how R&D and Customer Success collaborate
Issue Resolution & Escalation Management
- Lead cross-functional response to critical customer issues impacting product performance
- Coordinate root cause analysis and ensure timely resolution and communication
Required Qualifications:
- 3–5+ years of experience in program coordination, project management, or similar roles
- Experience working with cross-functional teams, including engineering and customer-facing teams
- Strong organizational and time management skills
- Comfortable managing multiple workstreams in a fast-paced environment
- Clear and effective communicator
- Detail-oriented with a focus on execution and follow-through
Compensation
For U.S. Based candidates: To ensure fairness and transparency, the starting base salary range for this role for candidates in the U.S. are listed below, varying based on location experience, skills, and qualifications.
In addition to base salary, this role will also be offered equity and subsidized benefits (details available upon request).
Benefits
- Competitive base salary and equity
- Medical, dental, and vision (subsidized cost)
- Health savings accounts (HSA), flexible spending accounts (FSA), and dependent care FSAs (DCFSA)
- Retirement plan options, including 401(k) and Roth 401(k)
- Unlimited paid time off (PTO)
- 14 paid company holidays per year
#LI-Onsite
You're a Great Fit if You're
- A go-getter with a growth mindset. You're intellectually curious, have strong business acumen, and actively seek opportunities to build relevant skills and knowledge
- A detail-oriented problem-solver. You can independently gather information, solve problems efficiently, and deliver results with a "get-it-done" attitude
- Thrive in a fast-paced environment. You're energized by an entrepreneurial spirit, capable of working quickly, and excited to contribute to a growing company
- A collaborative team player. You focus on business success and are motivated by team accomplishment vs personal agenda
- Highly organized and results-driven. Strong prioritization skills and a dedicated work ethic are essential for you
Equal Opportunity Statement
At Armada, we are committed to fostering a work environment where everyone is given equal opportunities to thrive. As an equal opportunity employer, we strictly prohibit discrimination or harassment based on race, color, gender, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other characteristic protected by law. This policy applies to all employment decisions, including hiring, promotions, and compensation. Our hiring is guided by qualifications, merit, and the business needs at the time.
Unsolicited Resumes and Candidates
Armada does not accept unsolicited resumes or candidate submissions from external agencies or recruiters. All candidates must apply directly through our careers page. Any resumes submitted by agencies without a prior signed agreement will be considered unsolicited and Armada will not be obligated to pay any fees.