About Overwatch:

Overwatch Imaging is an imagery intelligence technology company working to bring sensor autonomy to time-critical airborne search, detection, tracking and monitoring missions. Our Automated Sensor Operator (ASO) software, native to our own line of purpose-built Smart Sensors and as an upgrade for airborne video gimbal platforms, brings Superhuman Vision and Workload Reduction to users of real-time imagery intelligence systems. We fundamentally believe that modern edge processing and AI-enabled autonomy can perform an important set of time-critical imagery intelligence missions better, faster and more safely than humans can alone.

Founded in 2016 in Hood River, Oregon, we support private sector companies as well as federal, state and local agencies around the world with missions ranging from wildfire mapping and disaster response to law enforcement, border security, maritime domain awareness and tactical intelligence.

About this Role:

Overwatch Imaging is seeking an Associate Information Systems Analyst to support the day-to-day operation of our internal IT systems and serve as the primary owner of IT support workflows. This role will act as the front line of IT support—managing tickets, resolving common issues, and ensuring employees receive timely, effective technical assistance—while partnering closely with the Information Systems Manager on escalations and system improvements.

This position is ideal for someone who enjoys hands-on problem solving, thrives in a fast-paced environment, and is motivated to grow into broader systems and infrastructure responsibilities over time.

What You’ll Do:

IT Support & Ticket Ownership

• Serve as the primary point of contact for IT support requests across the organization
• Own the full lifecycle of support tickets: intake, triage, troubleshooting, resolution, and documentation
• Troubleshoot hardware, software, account, and basic network issues
• Escalate complex issues with clear documentation and context
• Maintain consistent communication with users on status and resolution

User Support & Operations

• Provide day-to-day technical support to on-site and remote employees.
• Manage onboarding and offboarding processes, including account provisioning and device setup
• Install, configure, and maintain company hardware and software.
• Support routine IT operations such as password resets, device troubleshooting, and system access requests.

Systems Maintenance & Improvement

• Monitor system health, endpoints, and basic network performance
• Identify recurring issues and contribute to long-term solutions
• Assist with the implementation of new tools, systems, and improvements

Documentation & Process Support

• Own and continuously improve IT documentation and knowledge base
• Document procedures, configurations, and common issue resolutions
• Help standardize and refine IT support workflows.

Asset & Lifecycle Management

• Track and manage IT assets (laptops, peripherals, licenses)
• Support device lifecycle processes from procurement to retirement
• Maintain accurate inventory and system records

Security & Compliance Support

• Follow and reinforce IT security best practices (MFA, device compliance, patching)
• Assist with access reviews and audit preparation
• Identify and escalate potential security concerns

Automation & Continuous Improvement (Growth Area)

• Contribute to automation efforts using PowerShell, bash, or similar tools
• Help reduce repetitive tasks through scripting and process improvements

What You’ll Bring:

Experience and Education

• 1–3 years of experience in IT support, helpdesk, or a related role.
• Relevant experience can include:
  • Home lab environments (Active Directory, networking, virtualization, etc.)
  • Personal or school projects involving scripting (PowerShell, Python, etc.)
  • Managing systems for small organizations, clubs, or volunteer work
  • Self-directed learning (certifications, online labs, technical projects)
• Higher education degree in Information Technology or related field, or equivalent experience preferred.
• Experience working with ticketing systems (e.g., Jira Service Management or similar) preferred.

Technical Competence:

• Familiarity with Windows operating systems, Microsoft 365, and common business software.
• Basic understanding of networking concepts and troubleshooting techniques.
• Ability to follow established procedures for account management, device setup, and issue resolution.
• Strong documentation and written communication skills.
• Ability to troubleshoot and resolve common IT issues independently.

Character Attributes:

• Thrives in a dynamic, fast-paced, venture-backed startup business environment.
• Curious and motivated to learn and grow technical skills
• Strong sense of ownership and accountability for resolving user issues.
• Organized and detail-oriented, with the ability to manage multiple requests simultaneously.
• Collaborative and team-oriented, with a user-first mindset.
• Enjoys hands-on work, learning new skills, and growing technical expertise.
• Takes pride in providing reliable, high-quality support that enables team productivity.

What We Offer:

• Growth Opportunities: As a team member of a true startup, you will learn by doing and shape our future. The opportunities are limitless for those who want to grow their career.
• Impact Opportunity: We work on missions that matter to keep people safe and make the world better, and we do it without bureaucracy at the speed of a startup.
• Team Collaboration: Work in a fast-paced, collaborative environment with amazing teammates.
• Late Start Wednesday: A weekly block to have focus time away from meetings and calls.
• Time Off: Generous PTO to empower employees to make decisions about work life balance.
• Holidays: Overwatch Imaging recognizes 10 company holidays.
• Ownership: Equity/Stock Options in our rapidly growing company.
• Health Benefits: Medical/Dental premiums 100% covered for employees and their families.
• 401K: Employer matching contributions up to 4% of pay.

Employment Requirements & Compliance:

• This is a fully onsite position located at our headquarters in Hood River, Oregon.
• All applicants must be authorized to work on a permanent basis in the United States.
• Overwatch Imaging is an equal opportunity workplace and makes employment decisions based on merit and business needs, regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity, Veteran status, or any other protected personal characteristic.
• This position may involve access to data, technology, or software that is subject to U.S. export control laws and regulations, including the International Traffic in Arms Regulations (ITAR) and/or the Export Administration Regulations (EAR). As such, employment is contingent upon the applicant’s ability to obtain any necessary export authorization, as determined by an export compliance assessment conducted by the company.