Customer Success Associate
Resilience
This job is no longer accepting applications
See open jobs at Resilience.See open jobs similar to "Customer Success Associate" SHIELD.Customer Service, Sales & Business Development
Cincinnati, OH, USA
Posted on Friday, April 12, 2024
As a Customer Success Associate, you will play a crucial role in ensuring the satisfaction and retention of our clients. You will be responsible for building strong relationships with clients, understanding their needs, and providing effective solutions to enhance their experience with our products or services.
This position is a Hybrid position located in one of the following locations: Cincinnati OH, Chicago Il, Indianapolis, IN.
Responsibilities:
- Proactively engage with customers to understand their goals, challenges, and feedback.
- Maximize retention and satisfaction among our client base.
- Primary point of contact for assigned accounts, building trusted advisor relationships with key stakeholders.
- Conduct regular business reviews with clients to review performance, identify opportunities , and align on goals and priorities.
- Collaborate cross-functionally with Sales, Product, Underwriting, & Marketing to ensure a seamless customer experience and drive customer outcomes.
- Proactively identify and address any issues or concerns raised by customers, working to resolve them in a timely and satisfactory manner.
- Monitor customer health metrics and usage data to identify trends, risks, and opportunities for improvement.
- Responsible for efforts to upsell or cross-sell additional products or services to existing customers based on their needs and usage patterns.
- Advocate for customer needs and feedback internally, influencing product roadmap and development priorities.
Qualification:
- 1-3 year experience in customer success
- Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients.
- Strong problem-solving abilities and a proactive mindset in addressing customer needs.
- Detail-oriented with the ability to manage multiple tasks and priorities effectively.
- Experience working with CRM software and other relevant tools for managing customer relationships and data.
- A passion for delivering exceptional customer experiences and driving customer satisfaction.
- Willingness to adapt to a fast-paced, dynamic environment and embrace continuous learning and improvement.
This job is no longer accepting applications
See open jobs at Resilience.See open jobs similar to "Customer Success Associate" SHIELD.