Location: Remote (USA)About Vorlon: Agentic Ecosystem Security Platform protecting AI and SaaS ecosystems with visibility, forensics, and remediation.Responsibilities:- Serve as technical point of contact for customers- Understand customer needs and tailor solutions- Conduct demos and training for onboarding and enablement- Troubleshoot issues; liaise with product/dev for resolution- Monitor usage and health metrics for risks and expansion opportunities- Gather and relay customer feedback to product/dev- Stay current on product updates and features- Develop technical documentation, FAQs, knowledge base content- Collaborate across sales and product for seamless experiences- Advocate for customers and improve processesQualifications:- Experience in technical support or customer success for SaaS- Strong technical acumen and troubleshooting skills- Excellent written/verbal communication- Familiarity with SaaS ecosystem and integrations- Problem-solving, customer-centric mindset, cross-team collaboration- Knowledge of CS tools/platforms; proactive approach- Bachelor’s in a technical field or equivalent experience.