Location: Remote. About Vorlon: Vorlon is the Agentic Ecosystem Security Platform protecting the converged AI and SaaS ecosystem. Vorlon maps every data flow, identity, and integration to provide visibility, forensics, and remediation. The agentic ecosystem security market is rapidly growing. Responsibilities: Serve as technical point of contact; collaborate to understand business needs and tailor solutions; conduct product demos and training; troubleshoot issues and liaise with product development; monitor usage/health metrics and identify risks/opportunities; gather and relay product feedback; stay updated on product updates; develop technical documentation/FAQs/knowledge base; collaborate with sales and product; advocate for customers and improve processes. Qualifications: Experience in technical customer support/success for a SaaS product; strong technical acumen; excellent communication; familiarity with SaaS ecosystem and integrations; strong problem-solving and customer-centric mindset; collaborative; knowledge of customer success tools; proactive approach; Bachelor’s in a technical field or equivalent.