Location: Remote About VorlonVorlon is the Agentic Ecosystem Security Platform protecting the converged AI and SaaS ecosystem. Vorlon maps every data flow, identity, and integration and gives security teams visibility, forensics, and remediation. Responsibilities- Serve as technical point of contact for customers- Collaborate to understand business needs and tailor solutions- Conduct product demos and training for onboarding and enablement- Troubleshoot issues; liaise with product development; ensure timely resolution- Monitor usage/health metrics to find risks and expansion opportunities- Gather customer feedback; communicate to product and development- Stay updated on product updates and features- Develop technical documentation, FAQs, knowledge base- Collaborate with sales and product for seamless experiences- Advocate for customers and improve processes Qualifications- Experience in technical customer support or customer success (preferably SaaS)- Strong technical acumen; troubleshoot software issues- Excellent written/verbal communication; explain technical concepts simply- Familiarity with SaaS ecosystem and integrations- Strong problem-solving and customer-centric mindset- Collaborative across teams; knowledge of customer success tools- Proactive in identifying challenges; Bachelor’s in a technical field or equivalent