Location: Remote About VorlonAbout Vorlon Vorlon is the Agentic Ecosystem Security Platform protecting the converged AI and SaaS ecosystem where AI agents, SaaS apps, third-party APIs, and integrations now touch your most sensitive data. Vorlon maps every data flow, identity, and integration across your environment and gives security teams visibility, forensics, and remediation to stop threats before they spread. Responsibilities- Serve as the technical point of contact for customers, addressing technical concerns.- Collaborate to understand business needs and tailor solutions using the product.- Conduct product demos and training sessions; onboard new customers.- Troubleshoot issues; liaise with product development; ensure timely resolution.- Monitor usage and health metrics; identify risks and expansion opportunities.- Gather and relay customer feedback; stay updated on product features.- Develop technical documentation, FAQs, and knowledge base articles.- Collaborate with sales and product teams across pre- and post-sales.- Advocate for customers and improve the customer success process. Qualifications- Experience in technical support or customer success for a SaaS product.- Strong technical acumen and troubleshooting ability.- Excellent written and verbal communication.- Familiarity with SaaS ecosystems and integrations.- Problem-solving, customer-centric mindset; cross-functional collaboration.- Knowledge of customer success tools; proactive approach; Bachelor’s in a technical field or equivalent experience.