Location: Remote (USA)About Vorlon: Agentic Ecosystem Security Platform securing AI and SaaS.Responsibilities:- Serve as technical point of contact for customers- Understand business needs and tailor solutions- Conduct product demos and training; onboard customers- Troubleshoot technical issues; liaise with product/dev- Monitor usage and health metrics; identify risks and expansion opportunities- Gather and relay product feedback- Stay current on product updates/features- Develop documentation, FAQs, knowledge base content- Collaborate with sales and product for seamless experience- Advocate for customers and improve processesQualifications:- Experience in technical customer support/success, preferably SaaS- Strong technical acumen; troubleshoot software issues- Excellent written and verbal communication- Familiarity with SaaS ecosystem and integrations- Problem-solving and customer-centric mindset- Collaborative; knowledge of CS tools/platforms- Proactive approach; Bachelor’s in a technical field or equivalent experienceApply: Send resume to apply@vorlonsecurity.com.